Last updated: 4th May 2026
At Asian Oriental, we want our website to be accessible and easy to use for all customers, including people with disabilities, visual impairments, hearing impairments, mobility difficulties, cognitive differences, and users who rely on assistive technologies.
We are committed to making our website as clear, usable, and inclusive as possible.
Our Commitment
We aim to provide a website that allows customers to:
browse our products easily;
search for groceries and categories;
read product information clearly;
add items to the basket;
complete checkout;
contact us for help;
access important information such as delivery, returns, privacy, and terms.
We are working to improve accessibility across our website and follow recognised accessibility good practices where reasonably possible.
Accessibility Standards
Our goal is to make this website as accessible as possible in line with the principles of the Web Content Accessibility Guidelines, often known as WCAG.
These guidelines focus on making websites:
Perceivable – information should be easy to see, hear, or understand.
Operable – the website should be usable with a keyboard, mouse, touchscreen, or assistive technology.
Understandable – content and navigation should be clear and predictable.
Robust – the website should work with modern browsers and assistive technologies.
What We Are Doing
We aim to improve accessibility by:
using clear headings and page structure;
keeping text readable and understandable;
using sufficient colour contrast where possible;
making buttons and links clear;
adding alternative text to important images where possible;
ensuring forms and checkout fields are easy to understand;
keeping navigation simple and consistent;
reviewing product pages, menus, and checkout flow for usability;
improving compatibility with screen readers and keyboard navigation.
Areas We Are Still Improving
We are aware that some areas of the website may not yet be fully accessible.
These may include:
some product images that may not yet have detailed alternative text;
third-party plugins or payment tools that may have their own accessibility limitations;
parts of the checkout, cart, filters, or search features controlled by WooCommerce or other plugins;
older content that may need formatting improvements;
colour contrast or spacing issues on some screen sizes.
We are working to review and improve these areas over time.
Using the Website With Assistive Technology
We aim for our website to work with commonly used assistive technologies, including:
screen readers;
browser zoom tools;
keyboard-only navigation;
voice control tools;
mobile accessibility settings;
text resizing and contrast settings.
For the best experience, we recommend using an up-to-date browser such as Chrome, Safari, Firefox, or Edge.
Help With Orders
If you have difficulty using any part of our website, we are happy to help.
You can contact us if you need assistance with:
finding a product;
understanding product information;
placing an order;
checking delivery information;
managing your account;
reading our policies;
reporting an accessibility issue.
Contact Us About Accessibility
If you experience any accessibility problem on our website, please contact us and tell us what went wrong.
Email:
Phone:
Contact page:
When contacting us, it helps if you include:
the page URL where the issue happened;
what device and browser you were using;
what assistive technology you were using, if any;
a short description of the problem.
We will review your message and try to respond as soon as possible.
Our website may use third-party services such as payment gateways, delivery tools, review widgets, maps, analytics tools, or embedded content.
We do not fully control the accessibility of third-party tools, but we aim to work with reliable providers and improve the overall customer experience wherever possible.
Ongoing Improvements
Accessibility is an ongoing process. As our website grows, we will continue reviewing and improving the site to make it easier for everyone to use.
We welcome feedback from customers and visitors. If something is difficult to use, unclear, or not working properly, please let us know.